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Shipping/Returns


SHIPPING

Standard shipping to US continental addresses is free.  Prices for other shipping methods and destinations are based on weight. 

For an estimate of shipping charges, place item(s) you wish to purchase in the cart, click "View or Edit Your Cart", then click "Estimate Shipping and Tax".  Enter your country, state or province and zip code or postal code and click "Estimate Shipping and Tax".  NOTE: Our site will always include Pennsylvania sales tax until you begin checkout and enter your actual shipping address.
 
In stock items normally ship within 2 business days after we receive payment for your order, often within 24 hours. We make every effort to ship Express orders the next business day after we receive payment. If there will be a significant delay in shipping your order, we will contact you to let you know.

You will have the option of selecting Standard or Express shipping during checkout. Standard shipping is typically First Class Mail, Priority Mail or Federal Express, depending on the weight and destination of your order. For Express shipping, we use FedEx Express or Express Mail. 

Some of our table linens (and all custom size tablecloths) are shipped directly from the manufacturer in Vermont via UPS (or US Mail if to a PO Box).  Most orders are shipped within 1-2 business days, Monday through Thursday.  Orders placed Thursday through Sunday are usually shipped on Monday.  Custom orders and orders placed during the busy holiday season may take an extra business day.

RETURN POLICY

Your satisfaction is important to us!  If there is a problem with your order, please contact us immediately so that we may resolve the issue promptly.

Items may be returned in new/unused/unworn condition, including all original packaging material, and any tags must still be attached. In other words, the item(s) must still be sellable.  IMPORTANT:  We do not accept returns on custom tablecloths.  If you need a custom size, please make sure of the size you need before placing your order.  We also recommend that you request a free fabric sample prior to ordering.

HOW TO REQUEST A RETURN

If you created an account when you made your purchase:  Log in and navigate to My Account:  Navigate to the Completed Orders section and click on the Return Item(s) button. In the next screen select the products you want to return using the Qty to Return drop down boxes, choose the Return Reason and select Return Action (choosing whether you prefer an exchange, refund or store credit).  Comments are optional.  Click on Submit Return Request.  Once your return request is received, we will then issue the authorization with instructions.

If you did not create an account when you made your purchase, you will need to contact us via email using the Contact Us form.

Contact us for Return Authorization within 10 days of receiving your order. Items must be received by Mountain Laurel Mercantile within 30 days of purchase date. We recommend that you insure your package, since no refund will be issued if the package is lost or damaged in transit.

Once your return has been received in the proper condition, we will issue the refund or store credit, or ship the exchange.

Returns may be subject to a 15% restocking fee, which will be subtracted from your refund. 

Shipping charges are non-refundable unless the return is a result of our error (you received an incorrect or defective item).  Exchanges are not charged a restocking fee, but shipping charges still apply.  Custom size tablecloths are not returnable.

In the rare case of a manufacturer defect, we may occasionally ask you to return the item directly to the manufacturer.  If you are unhappy with the performance of one of our products, please contact us.

No refund will be given for return shipments that arrive without prior authorization or more than 30 days after purchase.  Shipments that are refused by the recipient and/or marked Return to Sender are considered unauthorized returns and are not refunded. (Please be sure your shipping address is entered correctly when placing your order.)