Standard shipping to US continental addresses is free. Prices for other shipping methods and destinations are based on weight and location. We do not charge a handling fee.
For an estimate of shipping charges, place item(s) you wish to purchase in the cart, click "View or Edit Your Cart", then click "Estimate Shipping and Tax". Enter your country, state and zip code and click "Estimate Shipping and Tax". NOTE: Our site will always include Pennsylvania sales tax until you begin checkout and enter your actual shipping address.
Orders typically ship the next business day, depending on the time it is received. If, for some reason, there will be a delay in shipping your order, we will contact you to let you know.
Your satisfaction is important to us! If there is a problem with your order, please contact us immediately so that we may resolve the issue promptly.
Items may be returned within 45 days after date of purchase. All returned items must be in new/unused/unworn condition, include original packaging material (such as tags, product labels, chipboard backing, etc) and tags must still be attached. In other words, the item(s) must still be sellable.
HOW TO REQUEST A RETURN
If you created an account when you made your purchase: Log in and navigate to My Account: Navigate to the Completed Orders section and click on the Return Item(s) button. In the next screen select the products you want to return using the Qty to Return drop down boxes, choose the Return Reason and select Return Action (choosing whether you prefer an exchange, refund or store credit). Comments are optional. Click on Submit Return Request. Once your return request is received, we will then issue the authorization with instructions.
If you did not create an account when you made your purchase, you will need to contact us via email using the Contact form.
Contact us for Return Authorization within 10 days of receiving your order. Returned items must be received by Mountain Laurel Mercantile within 45 days of purchase date. We recommend that you insure your package, since no refund will be issued if the package is lost or damaged in transit.
Once your return has been received in the proper condition, we will issue the refund or store credit, or ship the exchange.
Returns may be subject to a 15% restocking fee, depending on circumstances, which will be subtracted from your refund.
Shipping charges are non-refundable unless the return is a result of our error (you received an incorrect or defective item). Exchanges are not charged a restocking fee, but shipping charges still apply. We do not pay for return shipping unless we made a mistake on your order.
In the rare case of a manufacturer defect, we may occasionally ask you to return the item directly to the manufacturer. If you are unhappy with the performance of one of our products, please contact us.
No refund will be given for return shipments that arrive without prior authorization or more than 45 days after purchase. Shipments that are refused by the recipient and/or marked Return to Sender are considered unauthorized returns and are not refunded. (Please be sure your shipping address is entered correctly when placing your order.)